Custom Calling Features
Chesnee Communications offers a variety of calling features to help
simplify customers' lives. Each feature is priced at a flat monthly
rate, and the prices vary depending on which feature you order.
Please call the Chesnee business office, at 864-461-2211, or
e-mail chesnee@chesnet.net, if you want to learn more about
how a
specific feature works, or if you have a question about pricing.
Anonymous Call Rejection (*77)
This service allows a subscriber to refuse calls from callers who block their numbers. Callers who have their numbers blocked will hear a recording that you do not accept anonymous calls and that they should remove the blocking and call again.
To activate this service, pick up the handset and dial *77. Listen for the confirmation tone or announcement, then hang up. To remove the service, dial *87, listen for the confirmation tone or announcement and then hang up.
Back to top
Auto Attendant
This feature
allows you to program a pre-recorded menu of selections
or instructions for customers or persons who call you.
An ideal tool for business use to help companies manage
frequent incoming calls. With Auto Attendant, customers
can record up to nine different initial menu options
(for example, General Information, Directions, Customer
Service, etc.) to guide people who call in to get the
information they need. You also can record a variety
of additional options based on the initial menu. A Chesnee
representative will help you install and set up Auto
Attendant to make sure you understand how it works.
This service can be managed
online at www.managemyphone.com.
For additional information, please call the Chesnee
office.
Back to top
Automatic Call Back (*66)
This service allows your telephone to keep dialing busy numbers and then alert you when the line is free.
Back to top
Automatic Recall (*69)
Redial
the last number of the caller that called you, even
if you did not answer the line. This service does
not give you the name or number of the caller.
It only redials the last caller.
Back to top
Call Forwarding (*72)
Call Forwarding lets you transfer your incoming calls automatically to any other telephone within our calling area.
To "turn on" the service, lift the handset and dial *72. Listen for the dial tone. Dial the number where you want your calls forwarded. When the phone is answered, your call forwarding is in effect. If the phone line is busy or there's no answer, repeat the steps again. This time you should hear a confirmation tone to let you know the call forward is now working. To de-activate, lift the handset and dial *73. Listen for the confirmation tone or announcement that your call forwarding has been de-activated.
Back to top
Call Forwarding Busy (*90)
This service allows your callers to talk to someone else or leave you a message when your line is busy. You can turn the service on or off at any time.
Back to top
Call Waiting
While on the phone, you will be notified of another incoming call by a special tone.
To answer a waiting call, simply press and quickly release the "switchhook" (or "flash" on some phones) on your telephone. Your first caller is automatically placed on hold, while you're connected to your second caller. To alternate between callers, press and quickly release the "switchhook" ("flash") again.
Back to top
Call
Waiting Enhanced
This service works with your Caller I.D. service. It
allows you to see the name and number of the party calling
you when you are on the phone and your Call Waiting
beeps in. For the Call Waiting Enhanced to show,
you must have a Caller I.D. enabled telephone.
Back to top
Caller
I.D.
This service allows you to know who the caller is before you answer the telephone. You must have a Caller I.D. box or a telephone with a built-in Caller I.D. display.
Back to top
Caller I.D. Blocking
(*67)
This service prevents your name and number from being
displayed to the person receiving your call. This feature
can be added to your bill, for a monthly fee, or you
can dial *67 before each call you make to activate the
service. If you have this feature on a monthly
basis and wish to unblock your number, dial *82 before
making the call.
Back to top
Cancel Call Waiting (*70)
This feature allows you to cancel Call Waiting, then reactivate it after completing your call.
To turn off call waiting BEFORE making a call, lift the handset and dial *70. Listen for the confirmation tone. Dial the telephone number you wish to call. After you hang up, call waiting automatically turns on again.
Back to top
Customer Originated Call Trace (*57)
This service allows subscribers to track harassing callers through Chesnee Communications.
Back to top
Distinctive Ringing/Call Waiting
This service announces important calls with a special ring. If you have Call Waiting, your Call Waiting alert will be a special tone.
Back to top
Find Me Service
Find
Me allows you to integrate your home, office and wireless
telephone calls no matter where you are. A call to your
home can ring your wireless telephone, your office telephone,
and any other numbers you program (up to six telephone numbers) --
all at the same time, or in an order you decide. Find
Me alerts the caller that it is attempting to locate
you by announcing "Attempting to locate (name here).
Please stay on the line." When someone answers
one of the designated numbers, the service verifies
that it has reached you by announcing "I have a
call for (name here). If person is available at this
number, press 1. Otherwise hang up." In traditional
simultaneous ring services, the service stops looking
for the subscriber as soon as one of the lines is answered,
which is not as effective as the verification feature
of Find Me.
Back to top
Long-Distance Block or Toll Denial
This feature allows the subscriber to block all out-going long-distance calls from his/her phone. With this feature, you will not be able to dial ANY 1+ or 0+ numbers from your phone.
Back to top
900 Block
Chesnee Communications allows its customers to block all 900 numbers if requested. There is no charge for this service. Due to the nature and cost of such calls, we are not able to issue credit for placed 900-number calls. To learn more about this feature, please stop by our office, call (864) 461-2211 or contact us via this Web site.
Back to top
Originating
Call Management
This service allows subscribers to block all long-distance
calls and override the block by entering a personal
identification number (PIN). The user must know
their PIN to complete a long-distance call. The
user is only given three tries to enter the PIN correctly.
To access/change the PIN, call 703-9096.
This
service can be managed online at www.managemyphone.com.
For additional information, please call the Chesnee
office.
Back
to top
Selective
Call Acceptance (*64)
This service gives you control over which calls to take. You compile a list of numbers from which you wish to accept calls. Incoming callers whose numbers are not on your list will be rejected.
Back to top
Selective Call Rejection (*60)
This service allows you to block unwanted calls. You complile a list of numbers from which you do not want to receive calls, and if a call comes in that is on your list, the caller is alerted that you are not accepting calls at that time. Numbers not on your list will ring through as normal.
To use this service, pick up the handset and dial *60. Listen for the announcement telling you whether or not the feature is currently on or off. The recorded voice will then tell you how many numbers are currently stored on your rejection list. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off) or OFF (if it is currently on). To add the last caller to your rejection list, press #01#. To hear the numbers on your list, dial 1. After the list is read, voice instructions will follow.
Back to top
Teen Line
Two different numbers can be assigned to your home telephone line.* When the main number is dialed, the ring is normal. When the teen number is dialed, two short rings are heard.
* Only one conversation can be held at a time. Although you have more than one number, you still only have one telephone line.
Back to top
Teleconferencing
An ideal feature for business use! Now, you can easily
manage those phone calls with clients or customers in
multiple locations. Teleconferencing allows you to set
up conference calls at your convenience and grant access
to as many as 12 different individual callers. Users
are provided with a telephone number and pin number and
instructions to give to teleconference participants
calling in. A Chesnee representative will help install
and set up Teleconferencing to make sure you understand
how to use the feature.
This service can be managed
online at www.managemyphone.com.
For additional information, please call the Chesnee
office.
Back to top
Telemarketer Call Screening
The Telemarketer Call Screening feature automatically identifies out-of-area and private numbers used by telemarketers. It then answers these calls with a message stating that the dialed number does not receive calls from telemarketers, instructing the caller to place the number on their "do not call" list. If, in fact, the call is not from a telemarketer, the caller is given the option to press "1" and be connected to the dialed number immediately.
For instructions on using Telemarketer Call Screening, click here.
Back to top
Three-Way Calling
This service lets you add a third person to your conversation.
To
add a third person to a call, press and quickly release
the "switchhook" (or "flash" on some phones) to place the first person
on hold. Listen for the dial tone. Dial
the third person's phone number. When the third
person answers, you can talk privately before making
it a three-way conversation. To make the three-way
connection, press and quickly release the "switchhook"/"flash"
once again. If the third person did not answer
or you wish to disconnect them, just press and quickly
release the "switchhook"/"flash". You'll be
returned to the person holding.
Back to top
Enhanced Voice Mail
Bronze
- Includes one mailbox, with up to 60 seconds of recorded length per
message, and five minutes of mailbox time. New messages
can be retained for 30 days; saved messages can be retained
for 60 days.
This service can be managed
online at www.managemyphone.com.
For additional information, please call the Chesnee
office.
Back to top
Silver
- Includes up to four mailboxes, with up to 90 seconds of recorded length
per message, and 10 minutes of mailbox time for each
mailbox. New messages can be retained for 30 days; saved
messages can be retained for 60 days.
Also includes e-mail notification when you have a new message, daily notification, caller information announcement, and automatic login.
Customer can manage the auto login, pin number, and
e-mail notification features online. Allows one associated
number.
This service can be managed
online at www.managemyphone.com.
For additional information, please call the Chesnee
office.
Back to top
Gold
- Includes up to seven mailboxes, with up to 120 seconds
length of recorded per message, and 20 minutes of mailbox time for
each mailbox. New messages can be retained for 30 days;
saved messages can be retained for 60 days. Includes
e-mail, pager and daily notification of new messages; allows
for automatic message reply, auto login, and caller information announcement, as well as message forwarding, recorded
memos, and a distribution list feature. Customer can
manage the auto login, pin number, and e-mail notification
features online. Allows for multiple greetings and up
to three associated numbers.
This service can be managed
online at www.managemyphone.com.
For additional information, please call the Chesnee
office.
Back to top
Warm Line
This feature allows the subscriber to program his/her telephone service to automatically dial a preprogrammed number (i.e. 911, son or daughter, etc.) if a number is not dialed within 30 seconds after the receiver is taken off the hook.
Back to top
|
