Helpful Tips:

Helping Your Phone Weather the Storms

Our area of the country is well-known for many reasons - not the least of which are our hospitality, our friendly faces, and such Southern favorites as sweet tea and peach pie.  Unfortunately, our area also has become infamous in the last few years for our weather, which can change from bright and welcoming to dark and stormy faster than you can say "Weather Channel."

We've found that many of the telephone service outages that are reported during or after storms are the result of problems with electrical wires, not telephone lines. So, to help us continue to assist you in rebounding from weather-related problems with your telephone service, please consider the following before calling to report problems or outages.

• Is your telephone line plugged securely into the wall jack?

Your telephone cord may have been jarred loose from the jack, resulting in a loss of telephone service.

• Have you disconnected your computer modem?

• Are you using a cordless telephone?

If so, try plugging a regular corded telephone into the wall jack to determine whether your telephone line has indeed been affected.  You should always have a corded telephone on hand for use during power outages.  Cordless telephones will not operate without power for their bases.

• Are you experiencing a power outage?

As noted above, in many reports of telephone service interruption, electrical wires and/or a power outage are to blame.

Safety First!

Chesnee Communications strives to provide the highest quality telecommunications services to our customers 24 hours a day, seven days a week.  When storms cause problems with Chesnee's lines and equipment, we do our best to restore service as quickly as possible.  But we also are concerned for the safety of our employees.  We will not send out our repair crews at any time when they may be at risk (for example, if live electrical wires have not been stabilized).  As soon as dangerous situations have been resolved and it is safe for our staff to be out, we will commence repair work immediately. 

We hope you understand and share our concern for everyone's safety and will keep in that in mind the next time severe weather affects all of us in Spartanburg and Cherokee counties.